1. Who We Are

Felt Members Club ("Felt", "we", "us") is a private membership club for players coming to UAE. Our website is www.feltmembers.com. For any privacy-related enquiries, contact us at [email protected].

2. What Data We Collect

We collect the following categories of personal data:

Application data — name, email address, country of residence, membership tier of interest
Newsletter data — email address when you subscribe to The Felt Brief
Member profile data — travel dates, nationality, declared experience level (provided by you, used only within the member directory)
Communication data — emails and WhatsApp messages exchanged with our team
Usage data — standard web analytics including pages visited, browser type and approximate location (collected anonymously via analytics tools)

We do not collect payment card data directly. Payment processing is handled by our licensed payment partners.

3. How We Use Your Data

We use your personal data to:

Process and manage your membership application and active membership
Deliver concierge and service requests on your behalf
Send The Felt Brief newsletter (with your explicit consent)
Connect you with relevant third-party service providers (visa agents, hotels, transport) as part of your membership services
Improve our services and website through anonymous usage analytics
Comply with legal obligations

4. Legal Basis for Processing (GDPR)

For members in the European Economic Area and UK, we process your data on the following legal bases:

Contract performance — processing necessary to deliver membership services
Legitimate interests — improving our services and communicating relevant updates
Consent — newsletter subscription and optional communications
Legal obligation — compliance with applicable law

5. Data Sharing

We share your data only where necessary to deliver membership services:

Visa and legal partners — licensed UAE professionals who manage your visa or residency application
Accommodation partners — hotels and villa operators to process bookings made on your behalf
Transport partners — transfer and aviation brokers for bookings arranged on your behalf
Newsletter platform — Beehiiv, which processes email addresses for newsletter delivery

We do not sell, rent or share your personal data with any third party for marketing purposes. Member directory information is shared only with other verified Felt members within the platform.

6. Data Retention

We retain your personal data for as long as your membership is active and for 3 years thereafter, unless a longer period is required by law. Newsletter subscribers may unsubscribe at any time and their data will be removed from our mailing list within 30 days.

7. Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (subject to legal retention requirements)
Object to or restrict certain processing
Receive your data in a portable format
Withdraw consent at any time (for consent-based processing)

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

8. Cookies

Our website uses only essential cookies required for the site to function. We do not use advertising or tracking cookies. Anonymous analytics data may be collected to understand how visitors use our site — this data cannot be used to identify you personally.

9. Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss or disclosure. All data transmission between your browser and our website is encrypted via HTTPS.

10. International Transfers

Your data may be processed in the UAE and other countries where our partners operate. Where data is transferred from the EEA or UK, we ensure appropriate safeguards are in place in accordance with applicable data protection law.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated by email to active members at least 30 days before they take effect. The current version is always available at feltmembers.com/privacy.html.

12. Contact & Complaints

For any privacy-related questions or concerns, contact us at [email protected]. If you are in the EEA or UK and believe we have not handled your data correctly, you have the right to lodge a complaint with your local data pro